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Refund policy

Our policy is valid for a period of 14 calendar days from the date of the order has been delivered. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the order has been delivered, we can't, unfortunately, offer you a refund.


Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective

  • Product must be in original packaging

  • Product must be unused

  • Product must not be damaged

  • If your item has the tag removed or shows obvious signs of use/wear/wash you will not receive a refund

  • There are no returns on underwear and swimsuits, any returns on underwear and swimsuits will not be opened and be disposed of

  • Items from the sale page and items with discount are not eligible for return for a refund. They are only eligible for an exchange or for coupon.

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.


Shipping items

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: Bagachanska 60A, Mirgorod, Ukraine 37601. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

All refunds will be subject to a 15% restocking fee.


Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to support@enme.style

This document was last updated on January 21, 2020

 

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