Delivery methods and charges
Enter your address when making your purchase and we will deliver the order to your chosen destination. Free shipping!
You should also be aware that during sale periods and promotions the delivery time may be longer than normal.
You can query the status of your order at any time in the My account section.
|If you still have not received your order|
If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.
Remember you can query the status of your order at any time in My orders in the My account section.
Bear in mind that during sale periods and promotions, delivery dates may be longer.
|The items received are incorrect or are defective|
If you have received an item which is defective or different to the one purchased, we will refund these items and the delivery expenses as soon as we receive them at our warehouses and inspect the condition of the garments.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
|Who can I contact about issues with my order?|
Email our customer service representatives at: email@example.com
Please include your order number, those emails without order numbers will take longer to have their issues resolved as they will involve additional communications.
A customer service representative will get back to you within 48 hours on a business day and 72 hours on a weekend.
We make every effort to get back to you as soon as possible but please be aware that due to high volume of emails sometimes it may take longer.